Job Posting: Claims Collaborator (Hybrid - Remote)

Location: Remote (Work from home in California)

Department: Settlement Concierge & Claims Oversight Unit

Job Type: Full-Time | Hourly | Monday–Friday (7.5 hours/day)

About ALC

For over 15 years, ALC has been a trusted partner in the workers’ compensation industry, delivering results through our three key service lines:

• Claims Oversight Management

• Claims Auditing

• Settlement Concierge Services

We’re a people-first company committed to innovation, transparency, and advancing how claims are managed and settled. Join our growing team of professionals dedicated to improving outcomes for risk payers and injured workers alike.

Position Summary

ALC is seeking a Claims Collaborator to join our Settlement Concierge and Claims Oversight Unit. This is a unique, hybrid role ideal for experienced claims professionals ready to expand their impact beyond traditional desk-level adjusting.

You’ll play a vital role in elevating claims handling by overseeing large self-insurance programs, reviewing claims for accuracy and momentum, and crafting tailored recommendations to improve resolution strategies. Simultaneously, you’ll support our Settlement Concierge Service—a high-touch process that guides non-represented employees and adjusters through settlements with clarity, empathy, and precision.

Key Responsibilities

• Oversee and monitor several large self-insurance programs to ensure aggressive, compliant, and efficient claims handling.

• Analyze claims files and develop clear, actionable recommendations to move claims toward resolution.

• Participate in strategic planning to elevate claims quality and consistency.

• Lead settlement walkthroughs by preparing required documents, educating non-represented employees, and guiding them through the settlement process.

• Assist adjusters throughout the settlement journey, ensuring full alignment and seamless execution.

Desired Qualifications

• 3+ years of workers’ compensation claims experience in adjusting or supervising roles.

• Deep knowledge of California Labor Code, medical procedures and costs, reserves management, and the end-to-end workers’ comp claims process.

• Strong communication skills with a customer-centric mindset, especially when guiding injured workers.

• Excellent critical thinking, collaboration, and organization skills.

• Self-motivated with the ability to work independently and manage a flexible schedule.

• California SIP Designation

Why Join ALC?

• Fully remote, home-office flexibility.

• Work with a diverse and dynamic team that thrives on collaboration and innovation.

• Be part of a mission-driven organization transforming the workers’ comp space.

• Enjoy a role with greater strategic impact—ideal for adjusters or supervisors looking to grow beyond traditional claims work.

• Hourly compensation with schedule flexibility for work-life balance.

How to Apply

Ready to contribute to smarter, more compassionate claims handling? Submit your resume and a brief statement of interest tera@myalcteam.com. We look forward to connecting with you!